I love that I can go there with my teenage girls and find just as much to buy as they do. Well, needless to say, I wasn't happy, and so I spoke to the manager who basically had the same thing to say, but with quite the attitude.
Shopping for clothes online can be a messy business with returns and refunds, and their rating indicates adequate customer resolution practices being in place currently. This allows their store to become more of a one-stop shop for families searching for clothes. Their return policy states 30 days being given from a purchase date to when a return will no longer be accepted.
While there are stores who have policies much longer and shorter than this, their policy falls right in the middle of the road as far as valuable return policies are concerned.
Another unfortunate feature is you can't return items purchased online in the physical store nor can you mail in store items in order to get a refund.
This makes the return process frustrating for some customers. No free shipping option is included on their website. However, as you dig deeper into their policy it's relatively easy to see why it would be valuable to many shoppers nevertheless. If you have a heavy, possibly more expensive order, you won't be breaking the bank even without a free shipping option.
Their merchandise and costs are extremely competitive, their sale items were not frequently selling out, and customers can find deals on items and not worry about a "sold out" mark on that sale item they are wanting to purchase. As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain.
For more information on how we rank companies, click here. All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.
Your trust is our top priority, so we check all reviews for accuracy and relevance. Additionally, we do not allow companies to alter or remove reviews. Due to the items being on sale they were no longer available in my size to order.
I asked if the items could be redirected and they assured me that there was nothing that they could do. I asked if they could contact in the warehouse with the items will be shipped to and to stop the return order and they assured me that there is nothing they could do.
I asked if the items could be bought from another store and shipped to my home address and they informed me that was something they do not do. I even asked if there was anyway to alert me when the items were back in stock, again they stated that, that was something they did not offer.
Great in style clothes in every size for those on a budget. Not made of the best quality, but there are so many choices. I love the little kids clothes especially. They have a huge variety and it comes in all different sizes. They have inexpensive, instyle clothing items that will definitely turn heads! A couple shirts and even pants looked worn out after just a couple of washes.
Their jeans are such good quality and always last me at least 2 years! I like that if a size doesn't work I can return my purchase in the store rather than sending it back through the mail. You definitely get what you pay for. Although the clothing is trendy, the quality lacks. I ordered a pair of maternity jeans in a size 8, and they sent a size They were on clearance, and as an expecting mother, I am in need of a good deal.
When I received them, I was sent the wrong size, a 10, which I had already ordered large considering weight gain during pregnancy. The customer service representatives were horrible. No pregnant woman deserves to be stressed out to the point of tears, but that's what happened when they basically tried to justify their mistake by saying that I was at fault because they changed the size chart, and the 10 was new size of the old 8.
I have no idea why I was to blame for ordering a size 8 and being a sent a size 10, so I insisted that I wanted the 8, not the Now my size isn't available, so what do they do? Well, needless to say, I wasn't happy, and so I spoke to the manager who basically had the same thing to say, but with quite the attitude.
My husband and I spend quite a bit of money in this store, and now they are losing our business and that of our friends and family. The items that arrived were exactly what was described online.
I would give this online service 3 stars. The clothing is good and it has a very good price point! But i absolutely hate when ordering online and your items have arrived but they tend to always not send items. Like there out of stock when in fact there not and i have to reorder those items.
It pisses me off so bad and im waisting my time and money!!! I would give a 2 star but because the clothes are great and so are the prices its a 4. Worst return or exchange policy. It's unbelievable they can't even exchange the size without the receipt. Worst return policy staff is very rude. Will not shop there again. This is my first time going into the store and I was really excited but when I went to purchase they did not correctly charge me right. It wasn't until I got back home which is an hour away that I realize they charged me more for an item when it was on sale.
I called customer service and they gave me a hard time and told me that there was nothing they could do and that the receipt was correct and I told them it was on sale but they didn't believe me.
All they did was run me in circles. So I will definitely not be shopping here again. I've had better service at better stores with better customer representatives. Save more than before with savings alerts and new offers delivered right to your inbox.
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